Account Deletion

1. Your account and the portal operator

Lanexis Private Limited, India, operates the Lanexis customer portal and mobile application. You may request deletion of your individual account and associated personal information. We coordinate relevant action with service providers and the separate Seller. Account deletion is distinct from retention of necessary company transaction records by the entity responsible for them.

2. Request deletion in the app

Open the Lanexis app and sign in. Go to Settings > Delete Account, review the consequences, complete the requested password or identity verification, and confirm your deletion request.

You do not need to call or email us to complete the ordinary in-app process. Being your company's only user does not prevent deletion or require you to appoint a replacement.

3. Request deletion without the app

Email sales@lanexis.com with the subject "Account deletion request". Send it from your registered address where possible and include your name, company and registered account email. No reinstallation or portal login is required.

If you no longer control your work email, tell us so that we can arrange proportionate alternative verification. Do not email your password or unnecessary identity documents. An authorised agent may act where applicable law permits.

4. Timing and confirmation

We normally complete deletion of ordinary account data within 30 days of receiving a request, subject to reasonable identity verification and any different mandatory deadline or legally permitted extension. We explain any permitted extension and expected completion time. Verification is not used to create unnecessary obstacles or improperly restart a statutory deadline.

Login access is disabled and active sessions revoked on account closure. We confirm completion and explain any remaining records or backup exceptions. Permanently deleted or irreversibly anonymised information cannot be recovered through your account.

5. Information included in deletion

Subject only to a specific lawful retention exception, deletion covers ordinary profile and contact information, profile images, authentication data, personal notifications and notes, and other user-linked information, including attachments and technical or usage data no longer lawfully needed.

This is more than temporary deactivation. We delete or irreversibly anonymise relevant information and pass instructions to providers processing it on our behalf. User-created content is not automatically exempt merely because another authorised user can access it.

6. Information that may be retained

Necessary orders, invoices, payment and delivery evidence, technical correspondence, warranty or product-traceability records, and audit or security information may be kept for applicable tax, accounting, trade-compliance, security or legal-claims purposes. Retention is limited to the relevant information, purpose and period.

Indian books of account and relevant vouchers covered by section 128 of the Companies Act, 2013 are preserved for at least eight financial years, subject to longer lawful requirements. Relevant ICT logs are retained for a rolling 180 days within India where the CERT-In directions apply. These periods do not automatically apply to every item or every separate Seller's records.

Evidence subject to a legal hold or live investigation may be kept longer. Restricted backups may remain until scheduled expiry or overwriting, without routine business use; deletion instructions are reapplied after necessary restoration. Confirmation will explain the retained categories and applicable period or criteria.

A retained invoice, signature or attachment may still identify you where necessary. Changing a display name does not necessarily anonymise it. Access and use are restricted to the lawful retention purpose; information is deleted or anonymised when that purpose expires. See the Privacy Policy for further details.

7. Orders, payments and company access

Account deletion does not cancel accepted orders, terminate a separate supply contract, release payment obligations or waive existing contractual rights or claims. You do not have to pay an outstanding invoice before requesting deletion. Necessary company records can remain separately, even where your account was the company's only login.

Uninstalling the app or signing out does not itself delete an account or server records. Use one of the request methods above, and remove downloaded copies from your own devices separately where appropriate.

8. Questions, rights and jurisdiction

For updates, a data-only request, corrections or a privacy grievance, use the contact below. Grievances are addressed promptly and within one month of receipt, or a shorter mandatory period. Where a request is limited, we explain the lawful reason and applicable review route.

The Terms and Conditions govern contractual Service disputes and provide for Indian law and exclusive jurisdiction of courts of competent jurisdiction at New Delhi, India, subject to mandatory applicable law. Nothing on this page restricts regulatory powers, a mandatory complaint or appeal route, or non-waivable rights.

Attention: Privacy and Account Deletion